The NDIS Practice Standards are currently under review, with a major update (“2.0”) expected to reshape how providers operate and demonstrate quality. While the final standards are still being developed, several key directions are emerging from recent policy papers, legislative reforms, and sector consultations.
Safety in NDIS disability services goes beyond compliance. It is a cultural commitment, supported by strong operations. The recent
$2.2 million Federal Court penalty against Aurora Community Care
, after the tragic death of an NDIS participant, shows what happens when both culture and systems fail. The consequences can be devastating.
The Right to Disconnect is now law—but what does that mean for NDIS providers?
This in-depth analysis explores the operational, legal, and cultural implications of Australia’s new Right to Disconnect legislation for disability service providers. From rostering and on-call protocols to workforce wellbeing and client continuity, the report outlines how NDIS organisations can comply with the law while maintaining high-quality care. With practical recommendations, sector comparisons, and implementation strategies, this is essential reading for leaders navigating the shift toward healthier, more sustainable workplace practices.
In the care sector, loyalty is one of our greatest strengths
— and one of our biggest risks.
